At PV Ocean Tours we strive to please and accordingly have set terms and conditions to ensure a clear understanding that hopefully provides a fair balance for our customers and our business alike:
All bookings must be secured by a 20% deposit payment via PayPal.
All balances must be paid before tour departure. Payment options are cash on the day of the tour or PayPal 48 hours in advance, for balance payments by PayPal a 5% admin fee will be applied.
When paying cash either USD or MXN Pesos are acceptable. Please ask for the prevailing exchange rate if required.
Cancellation policy:
48 hours or more in advance full refund.
24 hours or more in advance 50% refund.
Less than 24 hours 100% charge.
No show 100% charge.
Deviation to this policy is at the discretion of PV Ocean Tours only.
All certified divers must present certification cards and proof of last dive(s) in advance of diving.